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Great Bentley Surgery
Drs Bhatti, O’Reilly, Nambi & Pontikis

Great Bentley Surgery Patient Participation Group

The Great Bentley Patient Participation Group (PPG) was formed on 14th November 2013 at it's inaugral meeting.


A committee was formed including a chairperson, vice chairman, communication officer, treasurer and a secretary.


The PPG meets at 6.30pm on the third Thursday of every month at the Great Bentley Village Hall and anybody who is a patient of the surgery is welcome to attend. To be a member you do not have to attend every meeting as it's fully understood that we all lead very busy lives which sometimes prevents being able to make a commitment. You can also be a member and get involved in the PPG by providing your full name and email address and will receive the meetings' minutes and any other information relevant to members. The PPG will often use these email addresses to keep members informed of useful informaiton and progress on projects that the PPG is involved in.


NEW!!!! We now have a Virtual PPG group so that patients who cannot attend meetings can still get involved. READ MORE HERE.


If you would like to join the PPG or just keep up to date with its activities, please send an email to Kathy Chilvers the PPG's Chairperson who will make contact with you:




Richard P Miller - Practice Manager




Minutes from Patient Participation Group Meetings:


June 2019
May 2019

April 2019

March 2019

February 2019

January 2019

No meeting in December 2018

November 2018

October 2018

September 2018

No meeting in August 2019

July 2018

June 2018

May 2018

April 2018

March 2018

February 2018

January 2018

No meeting in December 2017

November 2017

October 2017

September 2017

No meeting in August 2017

July 2017

June 2017

May 2017

April 2017

March 2017

February 2017

January 2017

November 2016

October 2016

September 2016

No meeting in August 2016

July 2016

June 2016

May 2016

April 2016

March 2016

February 2016

January 2016

No meeting in December 2015

November 2015

October 2015

September 2015

No meeting in August 2015

July 2015

June 2015

May 2015

April 2015

March 2015

February 2015

January 2015

December 2014

November 2014 AGM

Chair Report November 2014

October 2014

September 2014

August 2014

July 2014

June 2014

May 2014

April 2014

March 2014

February 2014

January 2014

December 2013

November 2013



Patient Participation Group Direct Enhanced Service Project 2014/2015


The surgery and PPG held a special session in the March 2015 monthly meeting to review all of the complaints and feedback received by the surgery from 1st April 2014 onwards. This was part of the enhanced service the surgery was commissioned to do. The aim was to look for trends and identify some problems that could be resolved in consultation with the PPG. The following report provides full details of the complaints and feedback reviewed and subsequent actions taken forward and completed:


PPG Report 2015 (PDF)

PPG Report 2015 (WORD)


PPG Report embedded attachments (in case of problem opening in above reports):


PPG Minutes 19_03_2015

Complaints Summary 2014_2015

Feedback Summary 2014_2015

EMAIL - Face to Face urgent appt requests

Diabetes Review Invitation

Revised Diabetes Invitation

Diabetes Review Cycle

EMAIL - Fasting Blood Tests





Patient Participation Group Direct Enhanced Service Project 2013/2014


The surgery worked very closely with the PPG to work in a project to ask it's patients what changes they would like to see at the surgery. The PPG members were asked and as a group they decided on four suggestions that would be put to the wider population. Full details of this project are contained in the report below:


PPG Report 2014 (PDF)


To view the embedded documents please use the following links:

Appendix 1 (Doc)


Appendix 2 (Doc)


Appendix 3 (Doc)


Appendix 4 (Doc)


Appendix 5 (Doc)

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