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Great Bentley Surgery
Drs Bhatti, O’Reilly, Nambi & Pontikis

Here at Great Bentley Surgery we try our hardest to provide the best service we can with the limited NHS resources we have, but we acknowledge that we do not get everything right for everybody, all of the time.


We welcome feedback both good and bad as this helps us develope and improve our services. We are always pleased to hear from patients about their experiences.


If you have experienced something that has made you unhappy, then we would particularly like to hear from you, so that we can investigate and if appropriate, put it right.


We want to make it as easy as possible to communicate a complaint to us and you can do this a variety of ways as follows:


  • You can write to us at Great Bentley Surgery, The Hollies, The Green, Great bentley, Colchester, CO7 8PJ
  • You can complete a feedback form on this website by clicking here
  • Or you can phone us on 01206 250691 and ask to speak to Richard, the practice manager.


We also have a practice complaints leaflet which gives you all the information you need to know about making a complaint and what to expect. It also gives you information of where you can go should you feel that we have not dealt with your complaint satisfactorily. Click on the leaflet below to download a copy.


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