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Great Bentley Surgery
Drs Bhatti, O’Reilly, Nambi & Pontikis

 

Online Services Avaliable

At Great Bentley Surgery we pride ourselves on keeping up to date with modern technology and try to offer as many ways as possible for our patients to communicate and interact with us as we can.

 

We have two email addresses that can be used to contact us as follows:

 

postmaster.gp-f81021@nhs.net   - Main email used for anything not relating to prescriptions. We would not recommend sending any confidential medical information to us by email as we cannot guarantee the security of that information before we receive it. Any information sent to us will be sent at the patients' own risk.

 

holliesprescriptions@ nhs.net      - Email for ordering prescriptions or any prescription queries, but we strongly encourage patients to register for the Patient Access online service below which is much more reliable and helps to prevent errors by your requests going straight into our computer system.

 

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Click here to register!

 

We also use a service called Patient Access through our computer system supplier, which allows our patients to set up a secure log in and provides access to the following services via their website:

  • Repeat prescription ordering
  • Online Booking of non-urgent GP Appointments
  • Viewing care record - See below

If you have difficulties in registering online using the above link, you can call into the surgery and request a registration sheet at reception. You will need to bring photo ID such as a driving licence or passport with you. We cannot post these documents for security reasons.

 

When you sign up to this service you will automatically be given access to these facilities. It is important that all users are fully aware of the terms and conditions of access which can be read and/or downloaded by clicking here. There will be more facilities avaliable in the future as part of the Government commitment to online access up to 2018.

 

Care Records:


These are newly available online from 31/3/16. Patients are required to give separate consent for access to records and in some instances, each case needs to be analysed by a Doctor. This is because sometimes a record may contain information that names a 3rd party, or may contain information that may be harmful to the physcial or mental wellbeing of that patient. Therefore there could be a waiting list for notes to be reviewed prior to access being granted when appropriate.

 

What information can I see?

 

You will be able to see information that has been assigned a clinical code (a computer tag) This includes your Problem List (a dated list of your major and minor medical problems listed by health care professionals over a number of years), Allergies, Immunisations, Medication, Results such as blood tests, weight, height, data such as smoking history & alcohol use.

You will not see what the Doctor or other professional has typed freely into your consultation.

 

Sensitive records:

 

Some information can be sensitive and it may be decided that it is not appropriate to allow you access to your record. Sometimes information can be removed from your view and the rest of the record can be accessed, or sometimes it is felt that it is not appropriate to allow any access. This is at the discretion of a Doctor.

 

Patient Responsibility


It is your responsibility to access your records in a safe and secure manner. Do not forget to log out when using shared computers, do not print out your record and leave it lying around for others to see.

 

Occasionally errors are made in patient’s records, information is either incorrect or has been entered in the wrong patient’s notes. If you see information that you believe to be incorrect please inform us as soon as  possible and we will arrange to discuss the information with you. You are not able to amend the records yourself and we will not amend notes where there is documented evidence that it is correct.

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The Great Bentley Surgery website that you are on right now, also offers access to electronic registration forms here for new patients who live within our boundaries.

 

In addition you can also view our status and inspection report with the Care Quality Commission (CQC) who regulate us by viewing the live 'widget' on this website which links to them by clicking this link.

 

As well as a myriad of information about the surgery and health subjects in general, this website also provides online access to many documents and forms on the our documents page. You will also find every monthly surgery newsletter published since January 2011!.

 

We also have a dedicated page to our Patient Participation Group which we encourage all of our patients to get involved with. On their page you can find information on when meetings take place and the contact details of the PPG Chairperson so you can join.

 

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In 2014 we also got involved in social media for the first time and set up a page on Facebook dedicated to sharing interesting and important information with our patients who 'like' the page. Click here to take a look!

 

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We also joined Twitter in early 2015 if you would prefer to keep up to date with everything that's happening using that instead! Our tag is @GtBentleyDocs.

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PLEASE REMEMBER THAT WHEN USING SOCIAL MEDIA TO INTERACT WITH THE SURGERY, YOU SHOULD NOT USE ANY PERSONAL OR CONFIDENTIAL INFORMATION AS THIS CAN BE SEEN BY ANY MEMBER OF THE PUBLIC. IF YOU NEED TO SPEAK TO USE REGARDING MEDICAL OR CONFIDENTIAL MATTERS PLEASE TELEPHONE US ON OUR MAIN NUMBER 01206 250691.

 

Under our social media policy we can and will delete any negative comments without notice. If a patient has any issues or complaints to raise we have a a variety of routes to raise this issues. Click here for details

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Finally on 1st December 2014 all GP Surgeries starting providing a new way for patients to provide feedback on their services called the 'Friends and Family Test'. We have of course embraced this and as well as providing leaflets for patients to complete by hand in the surgery and place in the collecting box, we also provide access for patients to be able to do this online. Please feel free to use it as often and you want!

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