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Great Bentley Surgery
Drs Bhatti, O’Reilly, Nambi & Pontikis




Other Important Information




Everyone who uses the surgery is entitled to do so in the knowledge that whatever happens or is discussed here is completely confidential between them and the practice. There can only be complete trust and openness between medical professionals and their patients if this is the case.


Therefore, we adhere to a strict code regarding confidentiality, which means that no information is given out to a third party without the written permission of the patient. This applies to all information that we hold, medical and non-medical such as telephone numbers, addresses etc.


This code of confidentiality means that we will not give information to a husband or wife without specific permission to do so. It also applies to the affairs of any child who is considered capable of making the decision that he or she does not want information divulged to a parent or guardian.


Please do not put us and yourself in an embarrassing position by asking for information to which you are not entitled.




Incoming and outgoing calls may be recorded for training and monitoring purposes.




The practice will not tolerate violence or aggression towards its staff. Patients who abuse or bully our staff will be removed from the practice list. In extreme cases, the police will be called and prosecution may follow. This policy also includes use of language we consider to be offensive as well as any sexist, racist, transphobic, homophobic or xenophobic comments used in the presence of any member of staff during the course of their work. Unless we consider it very serious or it involves a report to the police, we will give a written warning to patients that any repeat will result in being removed as a patient from the practice.




The practice has a strict “no smoking” policy on its premises. It is also against the law to do so.




The practice operates an “Equal Opportunities” policy regarding employment and all aspects of healthcare.




The practice is registered as a data controller with the Information Commissioners Office as a public authority. Our registration number is Z5982333.




Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record.


Having your Summary Care Record available will help anyone treating you without your full medical record.  They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.


Great Bentley Surgery is already live with SCR. However, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.  Please see the receptionist for an ‘opt out form’


GP practices are obliged to make available a statement of intent regarding GP2GP. This document is the Statement of Intent from Great Bentley Surgery.

The Government requires all practices to utilise the electronic GP2GP facility for transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration), or have publicised plans in place to achieve this by March 31st 2015.

This practice uses the GP2GP facility for all transfers of patient records unless there is an issue with the receiving practice’s computer system which does not allow or provide such transfers.   The practice clinical system is fully compliant with GP2GP.

Great Bentley Surgery confirm that GP to GP transfers are already active and we send and receive patient records via this system.


Digitisation of records


The practice uses MISL Ltd to scan patients' paper medical records into a digital format for secure storage on site and within the electronic clinical record system. This digitisation occurs when a patient registered with the practice and paper records are received from the patient's previous surgery. MISL is an approved supplier under the ESPO Contract 390: Electronic Document Scanning, OGC Registered National Framework Agreement.

Patients aged 75 and over - Named GP


You may be aware that from April all practices are required to provide all their patients aged 75 and over with a named GP who will have overall responsibility for the care and support that Great Bentley Surgery provides to them.


We will try to ensure that this is a doctor each patient has seen regularly; however, with over 900 patients’ records to assess we will not get this right for everyone. As such if a patient wants to amend the named GP we have allocated, then they should let us know. We do need to ensure that each doctor has a fair allocation of patients’, so we cannot guarantee to make this change, but we will try.


We will continue to offer an on call service for urgent appointments and any home visits will need to be shared equally among the medical team to allow an efficient service. However it does offer a named doctor to discuss on-going medical conditions in routine appointments should you wish. All our patients can book appointments with other doctors or nurses if they prefer. We hope this scheme offers continuity of care to those who want it whilst continuing to allow the access to urgent appointments in the way that has received such positive feedback in past patient surveys.

Named GP for patients under age 75


From 30th June 2015 all practices around England are required to allocate a named GP for all patient's under the age of 75. This does not mean that you have to see a specific GP and can request to see any GP you choose. As such this will not affect waiting times of the service we currently offer whatsoever. We have to manage our resources very carefully to match all of our 8,500 patients' needs, so this is an administrative change only. If you would like to know which doctor's name have been allocated to you, please ask a member of staff.


GP Earnings

“ All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.


The average pay for GPs working at Great Bentley Surgery in the last financial year was £85,341 before tax and National Insurance. This is for 4 full time GP(s), 2 part time GP(s) and 0 locum(s) who worked in the practice for more than six months.


However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.”


Accessible Information Policy


We want to get better at communicating with our patients.


We want to make sure you can read and understand the information we send you.


If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

  •  We want to know if you need information in braille, large print or easy read.
  •  We want to know if you need a British Sign Language interpreter or advocate.
  •  We want to know if we can support you to lip-read or use a hearing aid or communication tool.

 Please tell the receptionist if you need information in a different format or communication support or email us at postmaster.gp-f81021@nhs.net


Sedative Prescribing for Fear of Flying Policy

 Great Bentley Surgery does NOT prescript sedatives for fear of flying. This policy decision has been made by the GP Partners and is adhered to by all prescribers working in the practice. The reasons for this can be foudn below:


1) Diazepam is a sedative, which means it makes you sleepy and more relaxed. If there is an emergency during the flight it may impair your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and those around you.


2) Sedative drugs can make you fall asleep, however when you do sleep it is an unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This can cause you to be at increased risk of developing a blood clot (DVT) in the leg or even the lung. Blood clots are very dangerous and can even prove fatal. This risk is even greater if your flight is greater than 4 hours.


3) Whilst most people find benzodiazepines like diazepam sedating, a small number have paradoxical agitation and in aggression. They can also cause disinhibition and lead you to behave in a way that you would not normally. This could impact on your safety as well as that of other passengers and could also get you into trouble with the law.


4) According to the prescribing guidelines doctors follow (BNF) Benzodiazepines are contraindicated (not allowed)  in phobia. Your doctor is taking a significant legal risk by prescribing against these guidelines. They are only licensed short term for a crisis in generalised anxiety. If this is the case, you should be getting proper care and support for your mental health and not going on a flight.


5) Diazepam and similar drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police.


6) Diazepam stays in your system for quite a while. If your job requires you to submit to random drug testing you may fail this having taken diazepam.


We appreciate that fear of flying is very real and very frightening. A much better approach is to tackle this properly with a Fear of Flying course run by the airlines. I have listed a number of these below.



Easy Jet www.fearlessflyer.easyjet.com Tel 0203 8131644


British Airways http://flyingwithconfidence.com/courses/venues/glasgow  Tel 01252 793250

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