Key performance indicators – April 2024

Please see below a summary of information from our Key Performance Indicators

Appointments Not Attended (DNAs): 161
Number of triage callbacks unanswered by patient: 99
Number of face to face clinical consultations: 5551
Number of telephone clinical consultations : 1686
Number of clinical home visits: 43

Total Paper Items issues: 852
Total Electronic Items issued: 44383
Acute Items Issued: 10748
Repeat Items Issued: 22056
Repeat Dispensing Items Issued: 12431

Number of Incoming calls answered: 5656
Average time to answer a call (Following initial message): 114 seconds

Download the full information - Key Performance Indicators 2024/25 for April 2024